Last updated: August 10, 2025
This Privacy Policy explains how Atoms collects, uses, discloses, and safeguards your information when you visit our website or use our services.
1. Information We Collect
We collect information that you provide directly (for example, when you contact us, request a quote, or submit project files), as well as certain information automatically as you navigate our website.
Personal Information
Name, email address, phone number, billing/shipping address, and any other information you provide when requesting a quote or purchasing services.
Project & Content Data
Files, images, source code, brand assets, manuscripts, drafts, or any content you provide to us while delivering our services (web/app development, ghostwriting, social media, etc.).
Device & Usage Data
IP address, browser and device information, pages visited, referrer, and other analytics data collected automatically via cookies or similar technologies.
Payment Information
Payment and billing details required to complete purchases — these are processed by third-party payment processors and are not stored on our servers unless explicitly agreed.
2. How We Use Your Information
- To provide, operate, and maintain our services and websites.
- To process orders, invoices, and payments.
- To respond to your inquiries and provide customer support.
- To deliver project work, store project files, and maintain backups.
- To improve and personalise our services and website experience.
- To send important updates, marketing communications (if you opt in), and legal notices.
- To comply with legal obligations and enforce our terms of service.
3. How We Share Information
We do not sell or rent your personal information. We may share information with:
- Service Providers: hosting providers, payment processors, analytics services, file storage, and other vendors who help us deliver services.
- Business Partners: collaborators or contractors engaged on your project, with your consent when needed.
- Legal & Safety: when required by law, or to protect our rights, property, or safety.
4. Cookies & Tracking
We use cookies, web beacons, and similar technologies to provide and protect our services, analyze usage, and personalize content. You can control cookie settings in your browser. Blocking certain cookies may affect site functionality.
5. Data Security
We implement reasonable technical and organizational measures to protect your information — including TLS/SSL for data in transit, access controls, and secure hosting. No method of transmission or electronic storage is completely secure, so we cannot guarantee absolute security.
6. Data Retention
We retain your personal and project data only as long as necessary for the purposes described in this policy, or as required by law. By default, project files and related communications are retained for up to 12 months after project completion unless you request earlier deletion.
7. Your Rights
Depending on your jurisdiction, you may have rights to access, correct, export, or delete your personal information, or to restrict certain processing. To exercise these rights, contact us at the address below.
8. Third-Party Links & Services
Our website may link to third-party sites (for example, payment providers, analytics, or social platforms). We are not responsible for their privacy practices. Please review their privacy policies before providing personal data.
9. International Transfers
If you are located outside the country where we operate, please note that your data may be transferred to, stored, and processed in a different jurisdiction. Where required, we take steps to ensure appropriate safeguards are in place.
10. Children
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children without parental consent. If you believe we have such data, contact us and we will take steps to remove it.
11. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices. We will post the new policy on this page with an updated "Last updated" date.
12. Contact Us
If you have questions or requests regarding this Privacy Policy or your personal data, contact us:
